The Montgomery County Communications Center has the distinction of being one of two Primary Public Safety Answering Points (PSAP) within the County, the other PSAP is located in the City of Conroe. Citizens who call 9-1-1 for any emergency service (Law Enforcement, Fire or EMS) are routed to one of these two centers; then directed to the appropriate discipline. The whole process from answering and routing calls occurs within seconds.

In 2025, the Montgomery County  Sheriff's Office Communication Center received 514,299 calls for service. Of those,  202,287 incoming calls were 9-1-1 calls. On average, the Montgomery County Sheriff's Office Communications Center received 9,890 calls for service per week or 1,409 calls per 24 hour period. The Communications Center placed a total of 88,406 outgoing calls averaging 1,700 outgoing calls per week or 242 per 24 hour period. They also processed 893,957 computer aided dispatch (CAD) incidents.

In addition to answering emergency calls; the Montgomery County Communication Center Dispatches for 30 plus law enforcement agencies and houses the Texas Crime and Information Center / National Crime and Information Center (TCIC/NCIC ) computer system. The NCIC/TCIC computer system ties the Communication Center to State and Federal Agencies. It allows for the check and entry of wanted persons and stolen items from any law enforcement agency that is dispatched through the Communication Center. 

This division consists of 1 Manager, 4 Shift Supervisors, 67 Telecommunicators, and 1 Telecommunicator Records Specialist. We are here to assist the citizens of Montgomery County and we are the first voice a citizen will hear in an emergency.

Dispatch non emergency number
(936) 760-5800